Terms of Service

1. Agreement to Terms

These Terms govern your use of the ActiveLead platform (the "Service"). ActiveLead is a product by LeadCRM. By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

Definitions: Throughout these Terms, "LeadCRM", "we", "us", and "our" refer to the operator of the Service. The "Service" refers to the ActiveLead platform and all related software, features, and functionality provided by LeadCRM. LeadCRM operates as a sole proprietorship or unincorporated business entity unless and until a formal business entity is established.

These Terms apply to all users of the Service, including without limitation users who are browsers, customers, merchants, and contributors of content.

2. Description of Service

ActiveLead is a Software as a Service (SaaS) platform designed for lead and job management. The Service provides tools for organizing, tracking, and managing leads, projects, and related business activities.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

Service Discontinuation: We may suspend or discontinue the Service at any time, with or without notice, for any reason including but not limited to business decisions, technical issues, or legal requirements. In such cases, all subscriptions (monthly, annual, or otherwise) and lifetime licenses terminate immediately without further obligation, refund, or compensation. This applies equally to all paid plans and purchase types.

3. User Accounts

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate, current, and complete
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You are responsible for maintaining the confidentiality of your account and password. We cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

4. Free Trial and Subscriptions

LeadCRM offers a 14-day free trial period for new users. No credit card is required to start your trial. At the end of the trial period, you may choose to subscribe to a paid plan to continue using the Service.

Subscriptions are billed on a monthly basis. By subscribing, you agree to pay the applicable subscription fees as displayed at the time of purchase. All payments are processed securely through Stripe, our payment processor.

You may cancel your subscription at any time through your Account settings or by contacting support. Cancellation will take effect at the end of your current billing period. You will retain access to the Service until the end of your paid period, after which you may enter a grace period with read-only access.

4.1 Lifetime Deal Purchases

LeadCRM may offer one-time "Lifetime Deal" purchases that provide access to the Service without recurring fees. By purchasing a Lifetime Deal, you understand and agree to the following:

• Definition of "Lifetime": Lifetime refers to the lifetime of the ActiveLead service as operated by the company, not the lifetime of the customer. Lifetime access is valid only while LeadCRM is actively operated and maintained.
• Best-Effort Basis: Lifetime Deal purchases are offered on a best-effort basis. While we strive to maintain the Service long-term, we cannot guarantee perpetual operation.
• Service Discontinuation: If LeadCRM is discontinued or the Service is permanently shut down, lifetime licenses will end without further obligation, refund, or compensation. This applies regardless of how long you have held the lifetime license.
• Non-Transferable: Lifetime Deal licenses are tied to your account and cannot be transferred, sold, or assigned to another party.

5. Acceptable Use

You agree not to use the Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track the personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. For complete details, see our Acceptable Use Policy.

6. User Content

You retain ownership of all data and content you upload, create, or store in the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, store, and process your User Content solely for the purpose of providing and improving the Service.

You represent and warrant that you own or have the necessary rights to all User Content and that your User Content does not violate any third-party rights or applicable laws.

We do not claim ownership of your User Content. You can export your data at any time through the Account settings, and you may delete your account and associated data at any time through the Account settings. When you delete your account, we delete your user data, leads, and associated content from our data storage service (Google Cloud Services). However, Stripe may retain payment and transaction records per their data retention policies, and Firebase may retain authentication logs per their policies. See our Data Export & Delete page for complete details about what is deleted and what may remain with third-party services.

7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of LeadCRM and its licensors. The Service is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

8. Refund Policy

Refunds are handled in accordance with Stripe's payment processing policies. For details, please see our Refund Policy.

9. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Service, or the information, content, materials, or products included on the Service.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. You expressly agree that your use of the Service is at your sole risk.

10. Limitation of Liability

In no event shall LeadCRM, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless LeadCRM and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

12. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may do so through your Account settings or by contacting support. Upon termination, your right to use the Service will immediately cease.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

15. Contact Information

If you have any questions about these Terms, please contact us at info@activelead.app.